Terms of Service
These terms and conditions govern your use of our leadership development programmes and platform. Please read them carefully as they establish the legal framework for our professional relationship.
Service Usage Terms
Acceptable Use Policy
Our leadership development platform and programmes are designed to foster professional growth, collaborative learning, and ethical leadership practices. Your participation must align with these core values and professional standards.
Permitted Activities
User Responsibilities and Obligations
As a participant in our leadership development programmes, you commit to maintaining the highest standards of professional conduct and actively contributing to a positive learning environment for all participants.
Active Participation
Professional Conduct
Service Availability and Limitations
We strive to provide consistent, high-quality leadership development services while recognising the inherent limitations and variables that may affect programme delivery and individual outcomes.
Programme Delivery
While we maintain high standards for programme quality and consistency, session content may be adjusted based on participant needs, current business contexts, and emerging leadership trends.
Technical Platform
Our online platform may experience occasional downtime for maintenance or technical updates. We will provide advance notice when possible and minimise disruptions to your learning experience.
Individual Results
Leadership development outcomes vary based on individual commitment, application of learning, and external factors beyond our direct control.
External Dependencies
Some programme elements may depend on third-party providers, guest speakers, or external venues, which may occasionally require schedule adjustments.
Account Terms and Conditions
Your access to our programmes and platform is governed by specific terms regarding registration, payment, and ongoing account management throughout your leadership development journey.
Registration Requirements
Programme enrollment requires accurate professional information, agreement to our terms, and completion of any prerequisite assessments. You are responsible for maintaining current contact details and notifying us of any significant changes to your professional circumstances that may affect programme participation.
Payment Terms
Programme fees are due according to agreed payment schedules. Late payments may result in access restrictions. Refund policies vary by programme type and timing of withdrawal. Full terms are provided upon enrollment and may include partial refunds for early withdrawal under specific circumstances.
Account Security
You are responsible for maintaining the security of your account credentials and promptly notifying us of any unauthorised access. Platform access may be suspended if security is compromised or if account terms are violated.
Legal Obligations
User Conduct Requirements
As a professional development platform, we maintain strict standards for participant conduct to ensure a safe, respectful, and productive learning environment for all individuals involved in our programmes.
Professional Standards
Collaborative Responsibility
Prohibited Activities
The following activities are strictly prohibited and may result in immediate suspension or termination from our programmes without refund:
Content Violations
Conduct Violations
Content Guidelines
All content shared during programme participation, including discussions, assignments, and peer interactions, must adhere to professional standards and contribute positively to the learning environment.
Appropriate Content
Professional experiences, leadership challenges, constructive feedback, industry insights, and personal development reflections that contribute to collective learning.
Restricted Content
Confidential business information, personal attacks, discriminatory statements, promotional materials, or content that violates others' privacy or intellectual property rights.
Age Restrictions and Requirements
Our executive development programmes are designed for professional leaders and require participants to meet specific age and experience criteria to ensure programme effectiveness and peer compatibility.
Minimum age for Essential Leadership Foundations programme participation
Recommended age for Strategic Visionary Development with management experience
Typical age range for Executive Mastery Intensive with senior leadership experience
Service Limitations
Disclaimer of Warranties
While we strive to provide exceptional leadership development services, we must clarify the limitations and disclaimers regarding programme outcomes and service guarantees to ensure clear expectations.
Limitation of Liability
Our liability for any claims related to programme participation, platform usage, or service delivery is limited to ensure fair and reasonable protection for all parties involved.
Maximum Liability
Our total liability for any claims shall not exceed the amount paid by you for the specific programme or service giving rise to the claim, regardless of the legal theory of recovery.
Excluded Damages
We are not liable for indirect, consequential, special, or punitive damages, including but not limited to lost profits, career opportunities, or business relationships.
Service Modifications and Updates
We continuously improve our programmes and platform to provide the most effective leadership development experience. This requires flexibility in how services are delivered and updated over time.
Programme Content
Curriculum, methodologies, and assessment tools may be updated to reflect current leadership research, industry trends, and participant feedback. Changes aim to enhance programme effectiveness.
Platform Features
Our online platform may receive updates, feature additions, or interface changes to improve user experience and functionality. We will provide guidance for significant changes.
Termination Conditions
Both parties maintain the right to terminate the service relationship under specific circumstances, with clear procedures to ensure fair treatment and appropriate resolution of any outstanding obligations.
Voluntary Withdrawal
Participants may withdraw from programmes with appropriate notice. Refund policies vary based on programme type, timing, and circumstances. Early withdrawal may affect certification or completion status.
Service Termination
We reserve the right to terminate access for breach of terms, non-payment, or behaviour that negatively impacts other participants. Termination procedures include appropriate notice and appeal processes where applicable.
Legal Information and Dispute Resolution
Governing Law and Jurisdiction
These terms of service and any disputes arising from your participation in our programmes are governed by the laws of New Zealand and subject to the jurisdiction of New Zealand courts.
New Zealand Law
All contractual relationships, privacy obligations, and service delivery standards are governed by relevant New Zealand legislation, including consumer protection and privacy laws.
Court Jurisdiction
Any legal proceedings related to these terms or our services must be initiated in the appropriate New Zealand court with jurisdiction over commercial and consumer matters.
Dispute Resolution Procedures
We are committed to resolving any disputes or concerns through fair, efficient procedures that prioritise open communication and mutually beneficial solutions wherever possible.
Resolution Process
Direct Communication
Contact us directly through our contact form to discuss concerns. Our team will respond within 48 hours to acknowledge your inquiry and within 10 business days to provide a substantive response.
Formal Mediation
If direct communication doesn't resolve the matter, we can engage in formal mediation through a qualified New Zealand mediator to find mutually acceptable solutions.
Legal Proceedings
As a last resort, unresolved disputes may proceed to appropriate legal proceedings under New Zealand jurisdiction, with each party responsible for their own legal costs unless otherwise determined by the court.
Contact Information for Legal Matters
For any legal questions, terms clarification, or formal dispute procedures, please contact us using the information provided below. We maintain dedicated resources for handling legal and compliance matters.
General Legal Enquiries
Use our standard contact form and specify "Legal Enquiry" in your message. Our legal team will respond within 5 business days with appropriate guidance or escalation procedures.
Formal Disputes
Submit formal dispute notices through our contact form with "Formal Dispute" clearly indicated. Include relevant documentation and preferred resolution outcomes where possible.
Terms Modification Policy
These terms may be updated periodically to reflect changes in our services, legal requirements, or industry standards. We are committed to transparent communication about any modifications that affect your rights or obligations.
Notification Process
Significant changes will be communicated via our website and direct notification to active programme participants at least 30 days before taking effect.
Continued Use
Continued participation in our programmes after terms modifications constitutes acceptance of the updated terms. If you disagree with changes, you may withdraw according to our standard procedures.